Privacy Policy
Evergreen Nature Ltd is committed to protecting the privacy of our clients, volunteers and website visitors in the United Kingdom. This policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights available to you under UK data protection law. It applies to individuals who contact us, take part in our programmes, request quotations or visit this website. If you have questions about our privacy practices or wish to exercise your rights, contact our Data Protection Lead at privacy@evergreen-nature.co.uk or by post to the address in the footer. We review this policy periodically and will publish any material changes here. This page also explains our approach to cookies and links to the Cookie Policy where you can manage preferences.
Information we collect and how we use it
We collect personal data that is necessary for the services we provide and to respond to enquiries. This typically includes name, contact details (email, telephone, postal address), organisation details where relevant, and information about your project or enquiry. When volunteers sign up we may record emergency contact information and basic health or access needs to ensure safety during activities. For applicants and contractors we collect CVs, qualifications and right-to-work evidence when required. We may also process photographic records of events where lawful and consent has been obtained for publicity purposes. We use this information to: (1) respond to enquiries and provide quotations, (2) plan and deliver projects and events, including health and safety and insurance management, (3) administer contracts, invoices and payments, and (4) where consent is granted, send relevant communications about services, events and volunteering opportunities. We only use personal data on a lawful basis such as contract performance, legal compliance, legitimate interest or explicit consent. We minimise collection to what is necessary for the stated purpose and do not retain data longer than needed.
Your rights, retention and security
You have the right to access personal data we hold about you, request rectification of inaccurate information, ask for erasure where there is no lawful basis to retain it, and request restriction or portability in certain circumstances. If we rely on consent for processing, you may withdraw consent at any time without affecting processing that occurred prior to withdrawal. Requests should be made to privacy@evergreen-nature.co.uk and we will respond within statutory timeframes. We retain data for as long as necessary to fulfil the purpose for which it was collected, to meet contractual or statutory obligations, or to resolve disputes. Typical retention periods: enquiry records are kept for up to 3 years; contract and financial records are kept in line with UK tax and accounting rules (usually 6 years); volunteer safety and incident records may be retained for a longer period where necessary. We implement administrative, technical and physical safeguards designed to protect personal data from unauthorised access, accidental loss or disclosure, including secure storage systems, access controls and staff training. Where third-party processors are used, we maintain written agreements to ensure they meet appropriate security and confidentiality standards.
Cookies and tracking
We use essential cookies to make the website work and optional analytics cookies to help us improve site performance. You can manage preferences via our Cookie Policy. Accepting optional cookies helps us understand which pages and resources are most useful so we can improve services. No marketing cookies are loaded unless you consent.
Third parties and international transfers
We engage trusted processors for services such as secure email, payment processing and cloud storage. Any sharing is limited to what is necessary and governed by data processing agreements. We do not routinely transfer personal data outside the UK or European Economic Area. Where transfers are necessary, we rely on appropriate safeguards such as standard contractual clauses or only transfer to countries with adequate protections in place.
Contact and complaints
If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact our Data Protection Lead at privacy@evergreen-nature.co.uk or by post to Evergreen Nature Ltd, 12 Greenway Road, Suite 4, London NW1 4AB, United Kingdom. If you are unhappy with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office. We will always seek to resolve concerns promptly and transparently. For matters relating to marketing preferences, you can also unset consent by replying to marketing emails with the word STOP or by updating cookie choices via our Cookie Policy page.
Last updated: 1 February 2026. This policy will be reviewed periodically to reflect legal changes and organisational practice. For the full Terms & Conditions that govern the supply of services to clients, see Terms & Conditions. For details on refunds or cancellations, see Refund Policy.